| Operational Plan |
| Area | Description | Responsible Role | Frequency | Tools/Resources Used |
| Opening Procedures | Clean counters, turn on machines, prep pastries and coffee | Morning Shift Lead | Daily – 6:30 AM | Cleaning tools, Checklist |
| Staffing Schedule | 2 Baristas, 1 Cashier, 1 Cleaner | Manager | Weekly | Excel, Scheduling tool |
| Supplier Orders | Order coffee beans, milk, pastries, and flowers | Manager | Twice weekly | Order sheets, Phone/email |
| Inventory Check | Track inventory of perishables and dry goods | Barista/Cashier | Daily (end of shift) | Inventory sheet |
| Menu Management | Update seasonal drinks and flower-based offerings | Chef/Marketing | Monthly | Menu board, Canva/Design App |
| Customer Feedback | Collect and review reviews & feedback forms | Manager | Weekly | Google Reviews, Forms |
| Cleaning & Sanitation | Full cleaning of surfaces, bathrooms, machines | Cleaning staff | Daily + Weekly Deep Clean | Cleaning supplies |
| POS & Billing | Maintain POS system, generate daily sales reports | Cashier/Manager | Daily | POS System (e.g. Square) |
| Waste Management | Dispose of food waste & recyclables | Staff | Daily | Trash bins, Compost bags |
| Training & Onboarding | Train new staff in service, POS, hygiene | Manager | As needed | Training manual, Videos |
| Social Media Marketing | Post photos, promos, & stories on Instagram/Facebook | Marketing Assistant | 3-5 times/week | Instagram, Canva |
| Cash Handling & Banking | Count cash drawer, deposit to bank | Manager | Daily | Cash log, Safe, Bank |